The following terms and conditions (the “Terms”) apply to our provision and your use of the information, materials, online content, online courses, online learning and online technologies (collectively the “Services”) through the Skillsology’s websites, apps or other such digital media (collectively or separately the “Website”) including you visiting and browsing the Website (being a “Visitor”) and registering with Skillsology as a user (a “Registered User”).
Please read these Terms carefully. If you do not agree to these Terms, you must stop using the Website and the Services immediately.
● “Subscription” means the nature of your access to the Course that you select, being one of the following options:
(i) specific access to a live tutorial or webinar (“Single Subscription”);
(ii) unlimited use of the Course within a limited period of time (“Periodic Subscription”); or
(iii) unlimited use of the Course for as long as the Course is available on our site (“Lifetime Access Subscription”).
1.1 In these Terms, references to “we” or “us” are to Skillsology, a division of Filtered Technologies Limited, a company incorporated in England and Wales (registered number 06888906) whose registered address is at Unit 3D3 Zetland House, 5-25 Scrutton Street, London, EC2A 4HJ.
1.2 In these Terms, references to “you” or “your” are references to you whether as a Registered User or Visitor.
1.3 As part of the Services made available for the purposes of individual or workplace learning, some of materials may be presented in the form of curated content available from other websites (“Curated Sources”)
1.4 If you have any questions about these Terms or wish to contact us for any reason please email us at support@skillsology .com
2. Using the Website
2.1 By using this Website and the Services, you confirm that you have read, agree and are in compliance with these Terms and the Policies (each as amended from time to time). Use of the Website and access to the Services by anyone under the age of 13 is strictly prohibited.
2.2 Your use of and access to this Website and the Services are subject to the following conditions (“Acceptable Use Conditions”), and you agree that failure to comply with any one of the Acceptable Use Conditions will constitute a breach of these Terms. The Acceptable Use Conditions are as follows:
2.2.1 You agree to use the Website and access the Services only for lawful purposes and your use of the Website and Services is in no way unlawful or fraudulent;
2.2.2 You agree not to use or access the Website or the Services for the purpose of harming or attempting to harm minors in any way;
2.2.3 You agree not to distribute all or any part of the Website or Services in any medium without our prior written consent, unless such distribution is offered through the functionality of the Website and permitted by these Terms;
2.2.4 You agree not to alter or modify any part of the Website or the Services;
2.2.5 You agree not to access the Website or Services through any technology other than the software provided by us or enabled via API’s or other generally available third-party web browsers such as Chrome, FireFox, Safari or Internet Explorer;
2.2.6 You agree not to (and will not attempt to) circumvent, disable or otherwise interfere with any security-related features of the Website or any features that (i) prevent or restrict use or copying of content or (ii) enforce any limitations on you, the use of the Website or access to the Services;
2.2.7 You agree not to knowingly transmit any data or send or submit any content that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
2.2.8 You agree not to use or access the Website or Services for any commercial uses or for the benefit of any third party, including but not limited to:
188.8.131.52 the sale of access to the Services or any associated content;
184.108.40.206 the solicitation of business in the course of trade or in connection with a commercial enterprise; and
220.127.116.11 the solicitation of any Visitors or Registered Users of the Website with respect to their content for commercial purposes;
2.2.9 You agree to use the Website and access the Services in a way which does not infringe the rights of third parties or restrict or prevent anyone else’s use and enjoyment of the Website, Services;
2.2.10 You agree not to ask for, collect or harvest any personal data of any Visitor or Registered User of the Website or Services;
2.2.11 You agree not to post, upload, email or otherwise transmit to or otherwise cause us to email, transmit or otherwise distribute chain letters, surveys or studies, calls to action, junk mail, pyramid schemes, incentives (monetary or click-based), spimming or spamming, or bulk communications of any kind, whether or not for commercial or non-commercial purposes;
2.2.12 You will not copy, reproduce, create derivative works of, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any content contained on the Website (including without limitation the Services) for any other purpose other than as permitted by these Terms without our prior written consent;
2.2.13 You agree not to use the Website or the Services in any manner intended to damage, disable, overburden or impair any Skillsology server or the network(s) connected to any Skillsology server, or infringe any requirements, procedures, policies or regulations of any servers or networks connected to the Website;
2.2.14 You agree not to use any high volume, automated, or electronic means to access the Website or the Services (including without limitation robots, spiders or scripts);
2.2.15 You agree not to frame the Website or the Services, place pop-up windows over its pages, or otherwise affect the display of its pages;
2.2.16 You agree not to access or attempt to access any other Visitor or Registered User’s account or falsely state, impersonate, or otherwise misrepresent your identity, including but not limited misrepresenting your affiliations with a person or entity, past or present;
2.2.17 You agree not to force headers or otherwise manipulate identifiers in order to disguise the origin of any communication transmitted through the Website; and
2.2.18 You agree not to send, knowingly receive, submit, download, use or re-use any material which does not comply with these Terms and the Policies.
2.3 We grant the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. We reserve the right to revoke these exceptions, either generally or in specific cases.
2.4 You acknowledge and agree that the form and nature of the Website and Services which we provide may change from time to time without prior notice to you.
2.5 Whilst we do all we can to ensure that the Services are of a high standard, you understand and acknowledge that, in using the Website and Services, you may be exposed to content from Curated Sources that is factually inaccurate, offensive if taken out of context, indecent to certain people, or otherwise objectionable to you. We are not responsible (legally or otherwise) for any claims you may have against us in relation to this type of content.
2.6 You acknowledge and agree that we may stop (permanently or temporarily) providing the Website, Services (or any part of the Services) to you or to Registered Users generally for whatever reason, at our sole discretion, without prior notice to you.
2.7 You agree that you are solely responsible for (and that we have no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences of that breach (including, but not limited to, any loss or damage which we or any third party may suffer).
3. Registration and Accounts
3.1 Any Visitor can view the Website, but in order to participate fully in all activities on the Website and take part in the Services, you must register for a personal account on the Website (a “Registered User Account”) by providing a name, an email address and a password. You agree that you will never divulge or share access or your access information to your Registered User Account with any third party for any reason.
3.2 In setting up your Registered User Account, you may be prompted or required to enter additional information, including job role, job industry, skills assessments, location and any other information that help us tailor the services to you.
3.3 You undertake to us that all information provided by you in relation to your Registered User Account is and will continue to be accurate, current and complete at all times and that you will maintain and update your information to keep it accurate, current and complete.
3.4 By registering with Skillsology for a Registered User Account, you agree (in addition to the Acceptable Use Conditions above) that you:
(a) are, and will continue to be, registered for the Website only once and will not set up multiple Registered User Accounts;
(b) will not let anyone else use your Registered User Account; and,
(c) will not cheat on any assignment or exam relating to the Services, nor share solutions to assignments or exams.
4.1 The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
4.2 While we endeavour to update and ensure that the information contained on our Website is correct, we make no representations, warranties or guarantees, whether express or implied, as to the accuracy, completeness, currency or reliability of any of them.
4.3 Some activities suggested or referred to on our Website may present a high risk of injury. Such activities may include lifting, reaching, handling hazardous or flammable products and using dangerous equipment or machinery. You are at all times responsible for assessing the appropriateness of using the Website and must consider your personal health and physical suitability before using the same. You must consult a doctor if you are in doubt about your physical suitability.
4.4 We will not be held responsible for any injury, loss or damage resulting from use of the Website. We are also not responsible for providing advice on the health and safety requirements or precautions which should be observed when using the Website. You must ensure that you comply with the health and safety guidelines provided with the products or equipment that you are using.
5. Licence to use
5.1 Subject to your compliance with these Terms, we grant you a fully revocable, worldwide, non-exclusive, non-transferable, non sub-licensable limited right and licence:
5.1.1 to access, internally use and display the Website and Services as an individual only at your location solely as necessary to browse and/or participate in the Services as permitted by these Terms; and
5.1.2 to download permitted content from the Services so that you may exercise the rights granted to you by these Terms.
5.2 You must abide by all copyright notices or restrictions contained on the Website or the Services. You may not delete any attributions, legal or proprietary notices on the Website or the Services.
6. Terms of Sale
6.1 Unless otherwise expressly stated, these Terms of Sale will only apply to individuals (the “Customer”) or organisations (the “Client”) who have made a direct purchase from our Website. If you made an indirect purchase to the services of the Website you will be bound by the terms of sale for that particular third-party merchant or organisation.
6.2 You may only purchase goods or services from our Website if you are at least 18 years old.
6.3 As a Customer:
6.3.1. you have legal rights in relation to purchases made if they are not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
6.4 As a Client, you confirm that:
6.4.1 you have authority to bind any business on whose behalf you use our site to purchase services or products that we offer;
6.4.3 in entering into this Agreement you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them;
6.4.4 you and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement.
6.5 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
6.6 During the registration and payment process you will be able to select which services you wish to use and the nature of your subscription (the “Subscription”). These options will be made available to you and described during the registration and payment process and the charges payable will be calculated based on the Subscription that you choose.
6.7 Unless explicitly stated otherwise, all Subscriptions will automatically renew and payment will be taken on a rolling basis in accordance with the Subscription chosen, until cancelled by the user. For example if you purchase a Monthly Subscription, payment will automatically be deducted on the same date each recurring month for the amount agreed.
6.7.1 A Periodic Subscription in respect of any Course will always be subject to the availability of the Course on our site. We reserve the right to update, amend or withdraw any Course from our site at any time.
6.7.2 In the event that we cease to provide a Course for which you have purchased a Periodic Subscription, we will inform you of this by e-mail and you shall have the option to either transfer your Periodic Subscription to an alternative Course or cancel your Periodic Subscription in respect of that Course (as detailed in these Terms, below).
6.7.3 You may choose a Lifetime Access Subscription in respect of access to an individual Course, or a bundle of Courses (as advertised on our site), or to all Courses found here https://skillsology.com/wc/store/, (as may be updated and amended from time to time). If you have selected a Lifetime Access Subscription to all Courses, you should check the list of Courses found here https://skillsology.com/wc/store/ frequently to see any changes in the list of the Courses to which you will have access.
6.7.4 A Lifetime Access Subscription in respect of any Course will always be subject to the availability of the Course on our site. We do not guarantee that our site or any of the content on it (including any Course) will always be available, and we reserve the right to update, amend or withdraw any Course from our site at any time.
6.7.5 Where you have purchased a Lifetime Access Subscription for one Course, and later we cease to provide that Course, we will offer you: (a) a Lifetime Access Subscription to an alternative Course, that we deem to be materially equivalent to the Course which has been withdrawn from our site; or (b) an offline copy of the Course which has been withdrawn from our site, for you to keep. In the event that neither a suitable alternative Course or an offline copy of the Course is available, and the Course for which you have purchased a Lifetime Access Subscription is withdrawn from our site in the first 12 months from the date of the Purchase Confirmation, we will, unless there are exceptional circumstances, refund you 50% of the charges you have paid for the Lifetime Access Subscription in respect of that Course.
6.7.6 Where you have purchased a Lifetime Access Subscription for a bundle of Courses, and later we cease to provide a Course included in that bundle, we will offer you: (a) a Lifetime Access Subscription to an alternative Course, that we deem to be materially equivalent to the Course which has been withdrawn from our site; or (b) an offline copy of the Course which has been withdrawn from our site, for you to keep. In the event that neither a suitable alternative Course or an offline copy of the Course is available, and the Course for which you have purchased a Lifetime Access Subscription is withdrawn from our site in the 12 months from the date of the Purchase Confirmation, we will, unless there are exceptional circumstances, refund you a proportional amount of the charges you have paid for the Lifetime Access Subscription.
6.7.7 Where you have purchased a Lifetime Access Subscription to all Courses, and later we cease to provide a Course included in that Subscription, we will offer you an offline copy of the Course which has been withdrawn from our site, where such a copy is available.
6.8 You will be required to pay the applicable charges prior to being given access to the services in accordance with your Subscription. If your payment is declined, not authorised or is otherwise unsuccessful we reserve the right to prevent your access to the Website.
6.9 If you have any promotional code entitling you to use any of the services at a discounted rate, you must input that promotional code prior to making your payment. You will not be entitled to a refund of the charges, or any part of them, if you subsequently notify us that you have any promotional code.
After you place an order, we will confirm our acceptance to you by sending you an email (Purchase Confirmation). The contract between us will only be formed when we send you the Purchase Confirmation.
6.10 We offer a 30 (thirty) day money back guarantee if you are not entirely happy with the services. Your right to cancel the Agreement starts from the date of the Purchase Confirmation, which is when the contract between you and us is formed.
6.11 To cancel the Agreement, please contact us in writing by sending an email to support@skillsology .com. You may wish to keep a copy of your cancellation notification for your own records. When requesting to cancel your order, please ensure you provide your registration details and the date of purchase.
6.12 If you exercise your right to cancel, you will receive a full refund of the price you paid for your order. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation.
6.13 We will refund you on the credit card, debit card or PayPal account used by you to pay.
6.14 Termination. Your right to access a Course will automatically terminate upon:
6.14.1 Subject to the provisions of clause 6, where you have selected a Lifetime Access Subscription for all Courses, your Lifetime Access Subscription will automatically terminate where (a) we cease to provide the Lifetime Access Subscription service; or (b) you have provided us with no less than 7 days’ notice by email to firstname.lastname@example.org that you wish to cancel your Subscription.
6.14.2 Without prejudice to the foregoing, if you are in breach of these Terms, we may at our sole option either suspend your access to the Course until such breach is remedied or, without prejudice to our other rights and remedies, we shall be entitled to terminate your Subscription and your use of and access to the Course immediately without notice.
6.14.3 [Save in respect of any Lifetime Access Subscription which is terminated by us in accordance with this clause 16, in the 12 months from the date of the Purchase Confirmation,] you will not be entitled to a refund of the Charges or any part of them if this Agreement is terminated pursuant to any of the foregoing paragraphs of this clause 16 prior to the expiry of your Subscription.
6.14.4 Notwithstanding any other provision in these Terms, in the event that our site ceases to be available (on a permanent basis) we will send you notice by email and this Agreement will automatically terminate upon expiry of such notice.
7. Digital Rights Management (DRM)
7.1 We may, in our sole discretion, use software, digital rights management tools, electronic watermarks, cookies, web beacons, tracking tools or services or any other similar tools or services that may be available from time to time (including where such tools are provided and operated by third parties) (collectively “DRM Tools”) together with any other information or data provided by you so as to enable us to monitor and keep records of the copying, downloading and use of the Materials for the sole purpose of enabling us to protect and enforce our Intellectual Property Rights in and to the Materials.
7.2 You acknowledge and agree that your right to access and use the Materials is conditional upon us being entitled to use the DRM Tools as described above and that the use of such DRM Tools is necessary to protect our legitimate interests. You must not disable, circumvent or attempt to disable or circumvent any DRM Tool used by us.
8. Privacy and Security
9. Linking to Other Sites
9.1 The Website may contain links to pages on other websites (“Linked Sites”), and those Linked Sites may contain content or offer products and/or services for sale.
9.2 We do not author, edit, control, or monitor these Linked Sites. You acknowledge and agree that:
9.2.1 we have no responsibility for the accuracy or availability of information provided by Linked Sites; and
9.2.2 we do not control or endorse the sponsors of such Linked Sites or the content, products, advertising or other materials presented on such Linked Sites.
9.3 We may remove any links to Linked Sites from the Website at any time for any reason.
9.4 We will not be liable for any transactions conducted by you with third parties through any Linked Site or for any liability arising from any representations or information provided on such Linked Sites.
9.5 We appreciate that Linked Sites may contain material in which the operator of the Linked Sites has intellectual property rights. We respect those rights and provide the links for information purposes only. The fact that we have linked to any Linked Site does not create or imply any relationship or partnership between us and the operator of such Linked Site.
10. Skillsology’s Intellectual Property Rights
10.1 We are the owner or the licensee of all necessary intellectual property rights in all aspects of the Website and Services including but not limited to the technology, source code, all content, software, scripts, images, graphics and audio (the “Services IPR”). The Services IPR is protected to the fullest extent possible by copyright laws. All such rights are reserved. You agree that the Services IPR remain the property of us or the licensor, as applicable, and that all updates and modifications to the Services IPR will vest in us or the licensor, as applicable. You also agree that you have no rights in or to the Services IPR other than the right to use it in accordance with the terms of the licence in paragraph 5 above.
10.2 Other than any content submitted to the Website by you, we own or are licensed to use all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the Website (“Skillsology IPR”).
10.3 If any Services IPR or Skillsology IPR vests in you, whether by operation of law or otherwise, you duly assign to us all right, title and interest (whether legal or beneficial) in such Services IPR or Skillsology IPR, as the case may be, throughout the world to the fullest extent possible, including any and all renewals and extensions of such Services IPR or Skillsology IPR. You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in connection with the Services or the Website.
10.4 You agree to sign and provide all such deeds, documents, acts and things as we may reasonably require in order to assign any Services IPR and/or Skillsology IPR to us, to carry out the intended purpose of these Terms, or to establish, perfect, preserve or enforce our rights under these Terms.
11. Your Liability to Us
11.1 You indemnify and keep us fully indemnified from and against all actions, claims, demands, costs, expenses, liabilities, loss, damages or other monetary relief brought, made or awarded against or incurred by us resulting (directly or indirectly) from:
11.1.1 you submitting content to the Website or participating in Services;
11.1.2 your access to or use of the Website or Services;
11.1.3 your breach of any of these Terms; and
11.1.4 any negligent act or omission, deliberate default or breach of statutory duty on your part.
11.2 Each indemnity in this paragraph is separate and independent from the other obligations in these Terms. Each of these indemnities is to remain fully effective despite any indulgence granted from time to time and despite any judgment or order.
11.3 This paragraph 11 survives the expiry of these Terms.
12. Our Liability to You
12.1 Nothing in these Terms affects any statutory rights that you are entitled to as a consumer.
12.2 The Website and the Services are provided to you “as is” and we make no warranty or representation to you with respect to them.
12.3 We exclude all representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. We accept no liability for any special, indirect, incidental, consequential or economic loss, or any other losses, howsoever caused arising out of or in connection with these Terms. This includes (without limitation):
12.3.1 any loss of profit (directly or indirectly);
12.3.2 any loss of goodwill; and
12.3.3 any loss of opportunity.
12.4 We provide the Services on the Website in good faith but give no warranty or representation that the Services are accurate, complete or up-to-date or that they will meet your requirements, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of Services on the Website and your use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them. We do not warrant that defects in the Website or Services will be corrected.
12.5 Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be timely, secure, uninterrupted or error-free and disclaim all liability in that respect to the greatest extent permitted by law.
12.6 We accept no responsibility for any loss or damage incurred by you as a result of:
12.6.1 any reliance placed by you on the completeness, accuracy or existence of any information or advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the Website or in relation to the Services;
12.6.2 any changes which we may make to the Website or Services, or for any temporary interruptions in the provision of the Website or Services;
12.6.3 the deletion of, corruption of, or failure to store, any Services and other communications data maintained or transmitted by or through your use of the Website;
12.6.4 your failure to provide us with accurate account information; and
12.6.5 your failure to keep your account details secure and confidential.
12.7 We reserve the right to suspend your use of the Website and/or access to the Services at any time for operational, regulatory, legal or other reasons.
12.8 We may terminate your Registered User Account or access/use of the Website with immediate effect:
12.8.1 if we reasonably believe you or any Registered User you are connected with are in breach of any of these Terms;
12.8.2 in order to prevent any fraudulent, unlawful or abusive activity; or
12.8.3 if it is necessary to prevent or stop any harm or damage to us, other Registered Users of the Website or the general public.
13. Governing Law
13.1 These Terms, your use and access to the Website, and all other policies issued by us whether referred to by us herein or not are governed by and construed in all respects in accordance with the laws of England and Wales.
13.2 Any or all disputes arising between you and us (whether contractual or non-contractual) in connection with your access and use of the Website, including as to the validity of these Terms or policy issued by us, will be subject to the exclusive jurisdiction of the courts of England and Wales. For any dispute between you and us, you agree that you will first attempt to resolve it with us informally. In the unlikely event that we are unable to resolve the dispute in this manner within 28 days of the dispute being notified in writing, we both agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any such dispute.
13.3 Notwithstanding paragraph 13.2, you agree that we are permitted to apply for injunctive remedies (or any other types of interim relief) in any jurisdiction at any time.
14. Changes to the Website and these Terms
14.1 We may update or amend these Terms (as well as our Policies or and other guidance we issue) from time to time to comply with law or to meet our changing business requirements. When we update our Terms or Policies, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Any updates or amendments will be posted on the Website.
14.2 We reserve the right to modify, suspend or discontinue all of the Services with or without notice to you and we will not be liable to you or any third party for any such modifications, suspension or termination. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.
15. Other Important Terms
15.1 If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the remainder of these Terms remain in full force and effect.
15.2 Only you and we are entitled to enforce these Terms. No third party is entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 (which is expressly excluded) or otherwise.
15.3 We may freely transfer or assign any part of our rights or delegate our obligations under these Terms. You are not entitled to transfer or assign, by operation of law or otherwise, any part of your rights or delegate your obligations under these Terms without our prior written consent.
15.4 These Terms and the Policies set out the entire agreement between you and us and replace any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms does not constitute a waiver by us of that right.
Welcome to Skillsology!
1.2 If you have any questions about your personal information, please email email@example.com
Use of the Website and Services
Collection of Information
3.1 When you access the Website via any means, use the Services, register or post notes or other material, respond to or participate in any survey or questionnaire sent to you by us, provide comments via the feedback tab, or make a purchase through the Website, we may collect, store and use certain of your personal information in line with this policy. We may also ask you for information when you report a problem with the Website or the Services.
3.2 To register or make a purchase on the Website, we ask for your name and email address. As part of your Registered User, we may ask about your location, gender, educational history, employment history, qualifications or other contextualising information to understand more about you. We will also store the results of your assessments relating to Services. When you make a purchase, our payment service provider will also collect and process your credit card or other payment details. If you contact us, we may also keep a record of that correspondence.
3.3 We may also collect data relating to your visits to the Website that cannot identify you but records your use of our Website and Services including, for example, details of how long you have used the Website and the Services for.
3.4 We may also collect your computer’s IP address in order to help us tailor the service to your location.
Use of Your Information
4.1 By accessing the Website via any means, using the Services, registering or posting notes, assignments or other material, providing comments via the feedback tab, or making a purchase via the Website, you agree that your personal information may be collected, stored, used and shared by us and our partners, course and content providers, or third parties we work with, for any of the following purposes:
4.1.1 to provide, maintain, protect and improve the quality of the Website and the Services we offer, including by conducting anonymised market research and to protect us and our users;
4.1.2 to provide you with a personalised browsing experience when using the Website;
4.1.3 to fulfil any contractual agreements between you and us;
4.1.4 if you have paid to take part in an Online Course, to send you details of our other products and services which we think may interest you, unless you opt out as described at paragraph 9.1.3 below. You can control your email preferences via the emails we send and/or on the settings page;
4.1.5 to tailor our advertising on social media to your use of the Website;
4.1.6 to manage your Registered User account that you hold with us;
4.1.7 to allow you to use the full range of features on or via our Website;
4.1.8 to send you Website-specific email notifications and updates about Services you use or may be interested in;
4.1.9 to comply with legal and regulatory requirements;
4.1.10 to contact you occasionally in order to invite you to share your opinions and experiences of Skillsology; and
4.1.11 in order to provide third party goods or services available through our Website, including (but not limited to) confirmation of the Courses you have participated in and/or the Certificate of Achievement (or similar) you have achieved as a result (if applicable) for accreditation or CPD purposes.
4.2 We may use your email address to send you course notices and updates about our services. You can control your email preferences on the settings page.
Storage of Information
5.1 All information is stored on our secure servers. When you register, we will ask you to choose a password which enables you to access the Services. You are responsible for keeping this password confidential. We ask you not to share this password with anyone.
5.2 In addition, we (or third parties acting on our behalf) may also store or process information that we collect about you in countries outside the European Economic Area, which may have lower standards of data protection. Servers used by our Website are located in the UK and Ireland. We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your data, please be aware that we cannot guarantee the security of information transmitted over the Internet.
Legal Basis for Processing Your Information
6.1 Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
6.2 However, we will normally collect personal information from you only (i) where we have your consent to do so, (ii) where we need the personal information to perform a contract with you, or (iii) where the processing is in our legitimate interests and not overridden by your rights. In some cases, we may also have a legal obligation to collect personal information from you.
6.3 If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your information).
6.4 Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
Disclosure of Your Information
7.1 We may disclose your personal information to third parties when permitted by law including:
7.1.1 with your consent;
7.1.2 to our suppliers in order for them to help us provide our services to you, this includes:
18.104.22.168 partner organisations that provide Online Courses or Content;
22.214.171.124 our provider of customer relationship management services (which allows us, for example, to send personalised email communications to you);
126.96.36.199 our provider of file storage and management services if you email us directly;
our payment services provider (as discussed at paragraph 3.2 above) when you make a purchase to process your payment;
188.8.131.52 our customer service software if you contact our support team.
7.1.3 Pursuant to clause 7.1.2, the suppliers’ use of your personal data may be subject to their own privacy policies, which are available on their websites, and which we suggest you familiarise yourself with the relevant circumstances set out above.
7.1.6 if we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
8.1 We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
8.2 When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
9.1 You have the following data protection rights:
9.1.1 You can edit your personal details via your profile page whenever you wish. We maintain a procedure in order to help you confirm that your personal information remains correct and up-to-date or choose whether or not you wish to receive material from us or some of our partners.
9.1.2 In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by emailing firstname.lastname@example.org.
9.1.3 You may unsubscribe from certain email communications by following the Unsubscribe link in the email communication itself. You may also update your personal information by logging into the Website and visiting your Registered User account page. You may also email us at email@example.com in order to access, correct, delete or update your personal information on our systems. We will answer every email as promptly as possible.
9.1.4 Similarly, if we have collected and process your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
9.1.5 You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
9.1.6 The Website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies. Please check these policies before you submit any personal information to these websites.
10.1 We strongly believe in protecting the privacy of children. In line with this belief, we do not knowingly collect or maintain personal information from persons under 13 years of age, and no part of the Website is directed to persons under 13 years of age.
10.2 If you are under 13 years of age, then please do not use or access the Website at any time or in any manner. We will take appropriate steps to delete any personal information of persons less than 13 years of age.
11.2 For more information about cookies, including further details as to what they are and how to refuse them, please see our Cookies Policy .
Skillsology, Excel With Business Limited, FAO: Data Protection Officer, Unit 3D3 Zetland House, 5-25 Scrutton Street, London, EC2A 4HJ